Refund policy

Last updated: November 4, 2024

This Return Policy ("Policy") is established by PARNOSSE, a legal entity registered in Romania with Unique Registration Number 32296860, ROONRC.F23/804/2022, having its main office at Str. Oltului, nr. 15A, Buftea. This Policy governs the return and refund procedures for products ("Products") purchased by consumers ("Customer," "you") from PARNOSE

  1. General Return Conditions
    To be eligible for a return, the following conditions must be met:
  • Returns must be initiated within 14 calendar days from the date the Product is received by the Customer.
  • Products must be returned in their original condition: unused, undamaged, and accompanied by all original tags, seals, and packaging. Any alteration or removal of the original seals, particularly on watches, will make the product ineligible for return.
  • Valid proof of purchase is required for all returns.
  1. Specific Conditions for Watches
    Due to the delicate nature and high value of our customized and premium watches, the following additional conditions apply:
  • Watches must be returned with all protective seals intact. Removal and reapplication of the seals, regardless of intent or damage, will disqualify the watch from return.
  • We will thoroughly inspect all returned watches to confirm that they have not been tampered with or damaged. Our inspection conclusions are final and non-negotiable.
  1. Custom Watches via Configurator
    Final Purchase Agreement
    Watches assembled through our custom configurator are created according to the individual specifications of each customer, component by component, based on selections made through our online tool. Due to the unique nature of these watches and the specific customization:
  • No Returns for Configured Watches: Once a watch has been assembled according to your configuration, the purchase is considered final. We do not accept returns for watches customized with our configurator. This policy is in place because disassembling the configured watch for part reuse typically damages the components, preventing their resale or reuse.

Customer Acknowledgment
By using our configurator to build your watch, you acknowledge and agree that:

  • The watch is customized according to your individual preferences and specifications.
  • You are fully aware that once assembled, the purchase is final and cannot be returned.
  • We are not responsible for changes of mind or dissatisfaction with personal tastes once the watch has been delivered.
  • We encourage you to carefully review the configuration and ensure you are satisfied with all selections (such as materials, colors, and components) before finalizing your order.
  1. Exclusions
    Customized products, made-to-order items, personalized items, and products with custom engravings are not eligible for return or exchange. This exclusion also extends to our exotic and premium leather goods from the PARNOSSE ELITE line, considered final sale upon purchase, due to the unique nature of the materials used.

For custom watches and leather items, deposits representing 50% of the total order value are non-refundable. This reflects the resource commitment, customization, and craftsmanship necessary to prepare these orders. In the case of full payment made in advance, only 50% of the total order value will be refunded, reflecting the non-recoverable costs of customization.

In special cases, such as configured watches or leather items that have already entered production or have been customized, no refund will be issued, regardless of whether full payment has been made or not. This policy underscores the irreversible nature of the customization and unique preparation involved in these exclusive products.

Our "1 of 1" models are unique, pre-configured designs by PARNOSSE. Although these watches are sold as exclusive items, they are eligible for return under the conditions described above in the General Return Conditions.

  1. Refund Process
    Upon receiving and satisfactorily inspecting the returned Product, refunds will be processed in the original payment method within 10 business days. The Customer will be informed about the status of the refund.

  2. Shipping Costs
    The Customer is responsible for all shipping costs for returns. PARNOSSE recommends using a trackable shipping method. The company is not responsible for returns lost or damaged in transit.

  3. Damaged and Incorrect Shipments
    Customers are advised to inspect their orders upon delivery. If they receive defective or incorrect products, customers must contact PARNOSSE within 48 hours of receipt to be eligible for return or exchange, subject to verification by the Company.

Legal Compliance
This Policy is designed in accordance with applicable laws and regulations in Romania and the European Union. It may be updated or modified by PARNOSSE at its discretion to reflect changes in our practices or legal obligations.

Customer Acknowledgment
By purchasing from PARNOSSE, customers acknowledge and agree to the terms presented in this Policy. Questions regarding this Policy can be directed to our support team at contact@parnosse.com.