Shipping policy

Last updated: November 4, 2024

This Delivery Policy (“Policy”) is provided by PARNOSSE (“Company,” “we,” “us,” “our”), registered in Romania with Unique Registration Number 32296860, ROONRC.F23/804/2022, and having its registered office in Buftea, Ilfov, Str. Oltului 15A. The Policy details the delivery terms for orders placed through https://www.parnosse.com and other sales channels we operate (collectively referred to as “Services”).

Delivery Services and Couriers
Domestic Deliveries: Are carried out by SameDay Romania or other couriers deemed suitable based on operational efficiency.
International Deliveries: Are carried out exclusively by FedEx or other couriers, depending on logistical requirements and the specifics of the destination.

Delivery Costs
Determined by the type of products and the total value of the cart, with costs calculated at checkout. Eligibility for free delivery is notified at this stage.

Shipping and Delivery Times
Domestic Deliveries: After dispatch, domestic orders are usually delivered within 2-7 working days.
International Deliveries: International orders generally arrive within 7 working days. Depending on the destination and customs processes, delivery may take between 14-21 days in exceptional cases.
Shipping Time (Universal): For both domestic and international orders, shipping is usually initiated within 2-8 working days for orders placed before 12:00 PM on working days.
Peak Periods: During high-demand periods, shipping may take up to 14 working days. This measure is implemented to manage the increase in orders while maintaining service quality. We appreciate your patience and understanding during these times.

Responsibility for Delivery Delays
After an order has been dispatched, PARNOSSE is not responsible for any delivery delays. The courier assumes responsibility for timely delivery of orders from the moment of dispatch.

Order Tracking and Customer Support
Customers will receive an AWB code (tracking number) with the dispatch confirmation, allowing them to monitor the progress of their delivery. For any issues related to delays, please contact the relevant courier service.

International Deliveries
Customs fees and applicable taxes for orders shipped outside Romania are the responsibility of the recipient. The Company cannot anticipate these costs and is not responsible for them. The recipient is obligated to comply with all laws and regulations of the destination country.

Policy Changes
We reserve the right to modify this Delivery Policy at any time without prior notice. Changes take effect immediately upon posting on our website. Continued use of our Services signifies acceptance of the modified terms.

For questions or additional information regarding our delivery practices, please contact us at contact@parnose.ro.

By placing an order on our website or using our Services, you agree to this Delivery Policy and acknowledge the possibility of shipping delays of up to 14 working days during peak periods.

Order Cancellation Policy
At PARNOSSE, we strive to process and ship orders as quickly as possible. Therefore, cancellations are only accepted prior to the shipment of the order. To cancel an order, please contact us immediately at contact@parnose.ro. Include your order number and cancellation request in the message for prompt processing.

Please note the following conditions regarding cancellations:

• Customized or Assembled Products: Orders that involve customizations or assemblies at the customer's request cannot be canceled once the customization or assembly process has begun. This is due to the customized nature of these products, tailored to individual specifications.
• Immediate Action Required: Given our commitment to fast service, we encourage you to submit cancellation requests as soon as possible. While we guarantee review of all requests before shipping, we cannot ensure cancellation once preparations for delivery have begun.
• Refunds: After the successful cancellation of an order, refunds will be processed according to our Return and Refund Policy. Please allow standard processing time for the refund to appear in your account.

For more detailed information regarding refunds after cancellation, please consult our Return and Refund Policy. We appreciate your understanding and are here to assist you with any questions or concerns regarding our Order Cancellation Policy.